Personalized Support for
Your Unique Journey

Sessions are confidential. What you discuss with your counselor is not shared with other Emma Thinking staff, with family members, or with anyone you were matched with. The limited exceptions are the standard ones any counselor works under — where there is a serious risk to your safety or someone else's, or where the law requires disclosure — and your counselor will explain those in the first session.

No. Counseling is a standalone service — you can book any session without a membership and without having been matched through us. People who found their partner independently, and people who are not looking for a partner at all, use it on the same terms.

Yes. Sessions are offered in Sinhala and English, and you choose which when you book. Tell us your preference in advance so we can schedule you with a counselor who works in that language.

The 30-minute intro is a short first call to work out what you need and whether counseling fits. A 1-hour session is full individual counseling, online or in person. A couple session is an hour with both partners present. The 4-session bundle is four one-hour sessions at a reduced rate, for work that will take more than one conversation.

Yes, and it is usually better if you do — continuity means not restarting your history each time. The 4-session bundle is designed around one counselor throughout. If you would rather change, ask us and we will arrange it without you having to explain why.

Our counseling is scheduled support, not an emergency service, and we cannot respond immediately outside a booked session. If you are in immediate danger or thinking about harming yourself, contact local emergency services or a crisis line right away rather than booking here. Once you are safe, counseling can be part of what comes next.