Refund Policy

Last updated: July 13, 2026

This policy explains when money is and isn't collected for an Emmathinking membership, and how to request a refund. It applies to every membership package purchased through the app.

How payment works

Emmathinking memberships are paid by manual bank transfer. Nothing is charged automatically and we never store your card details.

1. You place an order and receive our bank details and a reference code.
2. You transfer the amount yourself and upload the bank slip.
3. Our team verifies the slip by hand, usually within a few hours.
4. Your membership activates only after that verification succeeds.

When no money is collected

You are not charged in any of these cases:

• You never complete the transfer. An unpaid order is automatically cancelled after 5 days. No money is taken and nothing further is owed.
• You cancel the order before transferring. You can cancel any unpaid order from the checkout page or your billing history.
• Your slip is rejected. If we cannot verify your payment, your membership does not activate. If you had already transferred money in that case, contact us and we will return it.

Refunds after activation

Once your payment is verified and your membership is active, you have full access to the plan's benefits for its whole duration.

Membership fees are non-refundable once the membership has been activated, except where a refund is required by law, or in the following cases:

• Duplicate payment. If you accidentally transferred for the same order twice, we refund the duplicate in full.
• Overpayment. If you transferred more than the order amount, we refund the difference.
• Our error. If we activated the wrong plan or charged the wrong amount, we correct it or refund it in full.

Because access to the service is granted immediately on activation, we are unable to offer partial refunds for unused time on an active membership.

Upgrades, renewals and expiry

• Upgrading replaces your current plan immediately. Any remaining time on the old plan is not carried over and is not refunded.
• Renewals never happen automatically. We remind you before your plan expires so you can renew with a new transfer if you want to.
• Expiry simply ends your access. There is nothing to cancel and nothing further to pay.

How to request a refund

Message us on WhatsApp or email info@emmathinking.com with your invoice number or order reference code (both appear on your receipt and in your billing history).

We aim to respond within 2 business days. Approved refunds are returned to the bank account the payment came from, and typically take 5–10 business days to appear.

Contact

Emma Thinking (Pvt) Ltd RP 578, Rajapakshapura, Seeduwa, Sri Lanka info@emmathinking.com · +94 11 371 7799